Built for how orthopaedic clinics actually run
X-ray and MRI questions, surgery cost comparisons, missed calls and physiotherapy follow-ups, answered on WhatsApp without extra staff, and a Google profile that stays current.
The jobs that decide whether a patient books
Reports, pain messages and cost questions on WhatsApp
An orthopaedic inbox fills with X-ray and MRI reports, pain descriptions, and knee or hip replacement quotes from families comparing clinics. Each needs a clear answer with no diagnosis, and a way to notice the rare message that needs the doctor right away.
Missed calls from patients checking on a report or slot
A patient calling to ask if a scan report has come back, or to move a physiotherapy slot, often calls while the front desk is with someone in the clinic. If nobody calls back the same day, they try another clinic.
Reviews and the clinic's Google profile
Patients comparing orthopaedic clinics nearby check Google reviews and whether the profile's hours, services and photos look current before deciding who to call first.
Patients who stop physiotherapy early
Recovery after a joint or spine procedure often needs several follow-up sessions, but a patient who feels better early sometimes stops before finishing the plan the doctor set, and nobody notices until much later.
What changes at your clinic
Reports, pain messages and cost questions on WhatsApp
Medslots' WhatsApp AI answers a report, pain or cost message in about 5 seconds, 24x7, using your clinic's own prices, and books a consultation slot. Your doctor or staff can take over any conversation at any time.
Missed calls from patients checking on a report or slot
Medslots' missed-call recovery follows up on WhatsApp automatically when a call to the clinic goes unanswered, so a patient checking on a report or a slot hears back on WhatsApp, without the front desk calling back one by one.
Reviews and the clinic's Google profile
Medslots asks patients who visited to share their experience, with no incentives, and keeps the clinic's Google Business Profile content, services and posts current automatically.
Patients who stop physiotherapy early
Medslots' reactivation feature sends a WhatsApp follow-up with an offer to patients who have gone quiet, so someone who stopped physiotherapy early hears from the clinic again instead of being forgotten.
Reading for orthopaedic clinic owners
Practical guides on enquiries, follow-ups, fees and privacy, written for orthopaedic clinics in India.
- Growing the practice
What should an orthopaedic clinic say to patients on WhatsApp?
For an orthopaedic clinic, the WhatsApp inbox fills with X-ray and MRI reports, pain descriptions and knee or hip replacement quotes. Acknowledge a report without reading it out. Don't assess a pain message on chat; for anything urgent, point to 112 or the nearest emergency department. Give surgery cost as a range with what is included.
8 min read · Updated
- Guide
How does a clinic in India get more patients, stage by stage and within the rules?
An Indian clinic gets more patients mainly by keeping the ones it already reaches: answering enquiries fast, following up missed calls, keeping its Google Business Profile accurate, asking every patient for a review the same way, and reminding patients who are due to come back. This guide walks the patient journey stage by stage, within NMC and Google's rules.
15 min read · Updated
- Reviews and rules
How do I keep patient data private on WhatsApp at my clinic?
Keep patient data private on WhatsApp by getting clear consent before messaging, sending reports and photos only to a confirmed number, and turning on end-to-end encrypted chat backup, which WhatsApp does not enable by default. The DPDP Act 2023 and Rules 2025 also require a plain notice, security safeguards, and prompt breach reporting. General information, not legal advice.
8 min read · Updated
- Growing the practice
What should a WhatsApp recall message to a past patient say?
A recall message is a short, polite reminder to a past patient that a follow-up their doctor advised may be due. Send it only to patients who agreed to hear from the clinic on WhatsApp, keep it about their care rather than discounts, and stop the moment anyone asks. Samples for five specialties are below.
9 min read · Updated
- Missed calls
Why do patients miss appointments, and how do you reduce no-shows?
Patients mostly miss appointments because they forgot or something came up, not because of distance, and the risk rises sharply the longer the gap between booking and the visit. Clinics cut no-shows most by booking sooner where they can, sending one specific reminder close to the date, and making rescheduling as easy as replying to a WhatsApp message.
13 min read · Updated
- Reviews and rules
Do I have to display my clinic's fees in India?
Yes. NMC regulation 3.7.1 requires every doctor to display fees on the board of their chamber or the hospitals they visit, wherever they practise. Separately, the Clinical Establishments Rules 2012 require a rate list at a conspicuous place, but only in the states and union territories that adopted that law. This is general information, not legal advice.
7 min read · Updated
Questions orthopaedic clinics ask
Where an answer rests on a rule, the source is linked under it.
Can we quote one fixed price for knee or hip replacement on WhatsApp?
It is safer to give a range and say the final price depends on the doctor's examination and the implant or package chosen. NMC's 2002 regulations let a doctor declare fees publicly, but a single guaranteed number before a doctor has even seen the patient's X-ray or MRI is not something a clinic can actually stand behind. Not medical or legal advice.
Source: Indian Kanoon: Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
Is knee or hip replacement covered under any government scheme?
Possibly, for eligible families. Ayushman Bharat (PM-JAY) gives a cashless cover of up to 5 lakh rupees per family per year for secondary and tertiary hospital care at empanelled hospitals, according to the National Health Authority. Whether a particular surgery is covered depends on the scheme's package list, the patient's eligibility and the hospital, so point such a question to the official PM-JAY information rather than promising coverage yourself.
Source: National Health Authority: About Pradhan Mantri Jan Arogya Yojana (PM-JAY)
Can a WhatsApp reply say what an X-ray or MRI report shows?
No. The reply should confirm the report has been received and say the doctor will go through it at the consultation, without reading out a finding or naming what it shows. India's Telemedicine Practice Guidelines expect a registered doctor to gather enough relevant information to exercise proper clinical judgement, and not to proceed when a physical examination is critical, so a chat message is not the place to interpret a scan.
Source: Ministry of Health and Family Welfare: Telemedicine Practice Guidelines (25 Mar 2020)
Can we promise a patient will be pain-free or fully recovered by a set date after surgery?
No. How fast a particular patient recovers depends on their own case, and the ASCI Code requires an advertising claim to be capable of substantiation before it is made. It is safer to explain what the doctor will assess at the consultation and let the doctor set expectations for that patient, rather than promising an outcome or a date in a chat reply.
Source: ASCI: The ASCI Code
Can an orthopaedic clinic advertise that a treatment cures arthritis or rheumatism?
No. The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 lists rheumatism in its Schedule, and Section 3 bars any advertisement referring to a drug, which the Act defines broadly, in terms that suggest it diagnoses, cures, mitigates, treats or prevents a Schedule condition. Separately, a cure promise is hard to substantiate under the ASCI Code. Describe the treatments the clinic offers instead of promising a cure. Not legal advice.
Source: Indian Kanoon: The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
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