Privacy Policy

Razorpay processes MedSlots subscription payments. Checkout uses your name, email, phone number, order reference and amount. MedSlots retains payment identifiers and status for billing, support and disputes. Card credentials and UPI authentication are entered with the payment provider and are not stored by MedSlots.

• Contact information you provide by email, phone or WhatsApp, including your name, email address, phone number and the contents of your enquiry.
• Clinic information submitted for a visibility report or signup, such as clinic name, specialty, area, city, postcode, website or Google Maps link, and WhatsApp contact number.
• Public business information obtained through clinic search and visibility checks, including Google business listings and the clinic website you identify.
• Subscription and transaction records, including amounts, payment status, transaction references, invoices and refund requests. Payment credentials are handled by the gateway identified at checkout.
• Technical request information needed for hosting, troubleshooting and abuse prevention, such as IP address, browser information, requested URL and error information.

MedSlots does not ask you to send a full card number, CVV, UPI PIN or bank password through website forms or support channels. Do not include unnecessary patient or health information in a website enquiry.

• To answer enquiries, prepare the clinic report you request and contact you about that report with the permission collected on the form.
• To create and support your account, configure the service, provide subscription access and communicate service changes.
• To confirm payments, manage invoices, cancellations and eligible refunds, and handle complaints.
• To protect the website and service against misuse, investigate errors and meet applicable accounting, legal and regulatory obligations.

An enquiry or report request does not give us unlimited permission to send promotional messages. You can ask us to stop optional marketing communications or withdraw a relevant permission by contacting us.

Hosting and security services process technical requests to deliver the website, prevent abuse and investigate errors. If enabled on a form, Cloudflare Turnstile performs an anti-abuse check.

The app uses cookies needed for account sign-in. When you arrive at app signup through a referral link, the app may store a referral-attribution cookie for up to 30 days. You can manage cookies in your browser; blocking required sign-in cookies may affect account access.

WhatsApp links, email links, Google business searches and payment checkout may open third-party services. Those services handle information under their own privacy notices. Clinic report submissions are sent to the MedSlots app service to run the requested checks.

We do not sell personal information. We share information where needed to provide the requested service, with authorised staff and service providers, or where disclosure is required by law.

• Vercel provides website and app hosting. The app uses Neon for its database.
• Google services support business searches, clinic visibility features and merchant email. Meta and WhatsApp provide messaging services. Resend provides transactional email and incoming-email delivery.
• The payment gateway shown at checkout handles payment processing. We use payment references and status to manage subscriptions and resolve payment issues.
• OpenAI and Google Gemini support AI-powered product tasks. Sentry is used by the app for error monitoring.

Providers may process information outside India. The app and patient database use AWS Singapore, and AI processing may take place in the United States. Optional patient-file processing can send photos or documents to OpenAI to prepare a factual note for clinic staff. Read the app privacy notice (opens in a new tab) and security disclosures (opens in a new tab) for product-specific details and limitations.

We retain enquiry, report, account and support information while needed to fulfil the request, provide the service, resolve a complaint or meet a relevant legal or operational requirement. Transaction, invoice and dispute records may need to be kept for applicable accounting, tax or legal periods. Cancellation does not automatically erase records that must be retained.

You can ask about information held about you or request its deletion. We review requests, verify authority where needed and explain any legal or operational reason that prevents immediate deletion. Account and patient-data retention is described separately in the app privacy policy.

The website uses HTTPS. We use access controls and other safeguards appropriate to the service; patient fields in the app have additional encryption protections described on its security page. No online service can promise absolute security.

To ask for access, a correction, deletion, withdrawal of a permission or an explanation of processing, contact hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7). We aim to respond within 30 days, subject to verification and applicable legal requirements.

For patient information processed on a clinic's instructions, contact that clinic first. The clinic decides the purposes of that processing; MedSlots assists it as a service provider. If a patient request reaches us directly, we assess it and, where appropriate, route it to the responsible clinic.

The service is intended for adult clinic representatives. The public website is not marketed to children. If a child has supplied information directly to us, a parent or guardian can contact us to request a review. Clinics remain responsible for notices and permissions needed when they use the product for patients, including minors.

MD IMRAN ALI, individual merchant and complaints contact. Operating address: Imampur, Near Shahjangi Hat, Post Habibpur, Imampur, Bhagalpur, Bihar - 813113, India.

Email letexmediagroup@gmail.com or call +91 9279960152. Include your account details and a description of the issue, without payment passwords or sensitive card details.

We acknowledge complaints within 48 hours and resolve them within 30 days of receipt. We will communicate the outcome and any refund reference in writing. This process does not restrict your statutory remedies.

We publish updates here with a revised date. If a change materially affects existing users, we communicate it through an appropriate account or contact channel. Rights available under applicable law remain unaffected.

MD IMRAN ALI — individual merchant for MedSlots
Operating address: Imampur, Near Shahjangi Hat, Post Habibpur, Imampur, Bhagalpur, Bihar - 813113, India

Merchant email: letexmediagroup@gmail.com
Merchant phone: +91 9279960152
Product support: hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7)