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Last reviewed 17 Sep 2026. This policy is being finalised with our legal adviser.

Legal

Refund and Cancellation Policy

Effective 17 Sep 2026 · Last updated 17 Sep 2026

This policy explains how billing, cancellation and refunds work for a Medslots subscription with Letex Media Co. It should be read together with our Terms of Service.

Pricing and billing, in short

  • ₹4,999/month per clinic, flat, with everything in the current plan included.
  • ₹2,500/month for each additional branch or clinic location.
  • No setup fee.
  • No fixed-term contract: there is no minimum commitment beyond the current paid month.
  • Billing starts the day your account goes live, and Medslots aims to get a new account live within 24 hours of signup.
  • Payments are processed through PhonePe.

How to cancel

Because there is no fixed-term contract, you can cancel at any time. We are finalising a single, precise cancellation mechanism to publish here (for example, a specific WhatsApp instruction or a dashboard toggle). Until it is published, message or email us at hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7) to cancel, and we will confirm the effective date in writing.

Refunds

To ask about a refund, contact us at hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7).

Where a refund is approved, it is returned to your original payment method through PhonePe. Exact processing time depends on PhonePe and your bank or UPI provider, not on us.

Failed or disputed payments

If a payment fails, is charged in error, or you don’t recognise a charge, contact us at hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7) and we will look into it.

Contact us

Letex Media Co.
L47 Jankipuram Garden, Gaurabagh, Lucknow, Uttar Pradesh 226021, India

Email: hello@medslots.com
Phone / WhatsApp (24×7): +91 91615 66676