Refund and Cancellation Policy

• ₹7,499/month, flat, with everything in the current plan included.
• No setup fee.
• No fixed-term contract: there is no minimum commitment beyond the current paid month.
• Payment is due right after you confirm your email, and your account is created and onboarded after payment. Connecting third-party services may need additional details, permissions and external approval.
• The available payment gateway and payment methods are shown at checkout.

Payments are for MedSlots software subscriptions: ₹7,499 per month. The subscription includes Google profile and website upkeep, AI search visibility, WhatsApp enquiry handling, appointment booking and follow-ups, delivered online.

Available payment methods are shown at checkout.

You can request cancellation at any time by contacting hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7). Include your clinic name and account email. We will confirm cancellation in writing. Access continues until the end of the paid period unless you ask to end it earlier. No notice period is required and the current offer has no automatic renewal. Cancellation does not create a refund entitlement for an activated subscription.

Subscription fees are non-refundable after your MedSlots service is activated, including where you cancel partway through a paid period or choose not to use the service. Refunds are available for duplicate charges, erroneous charges or charges for services that were not delivered. This policy does not limit any rights or remedies available under applicable law.

To request a refund for one of these exceptions, contact hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7) with your clinic name, account email, transaction reference, payment date and the reason for your request. We will check the payment and service records and confirm the outcome in writing. Never send a card number, CVV, UPI PIN or bank password.

We initiate approved eligible refunds within 5 working days of approval. A refund is returned to your original payment method through the gateway that processed your payment. Bank credit can take 5 to 21 days after initiation, depending on the gateway and payment provider. This is an estimate, not a guaranteed bank deadline. We provide the available refund reference; contact us if it is overdue. Physical returns and exchanges do not apply to this digitally delivered software.

If a payment fails, is charged in error, or you don’t recognise a charge, contact us at hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7) and we will look into it.

MD IMRAN ALI, individual merchant and complaints contact. Operating address: Imampur, Near Shahjangi Hat, Post Habibpur, Imampur, Bhagalpur, Bihar - 813113, India.

Email letexmediagroup@gmail.com or call +91 9279960152. Include your account details and a description of the issue, without payment passwords or sensitive card details.

We acknowledge complaints within 48 hours and resolve them within 30 days of receipt. We will communicate the outcome and any refund reference in writing. This process does not restrict your statutory remedies.

MD IMRAN ALI — individual merchant for MedSlots
Operating address: Imampur, Near Shahjangi Hat, Post Habibpur, Imampur, Bhagalpur, Bihar - 813113, India

Merchant email: letexmediagroup@gmail.com
Merchant phone: +91 9279960152
Product support: hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7)