Terms of Service

MedSlots is subscription software for clinics, delivered online. Its features include WhatsApp enquiry handling, appointment booking and follow-ups, clinic visibility tools and staff controls. Some features require the clinic's configuration, third-party account access or verification.

MedSlots does not provide medical treatment, diagnosis or clinical advice. The clinic remains responsible for patient care, clinical decisions, notices, permissions and the accuracy of its information. Software or marketing activity does not guarantee patient numbers, search rankings or revenue.

MD IMRAN ALI is the individual merchant providing MedSlots subscriptions.

• You must be an adult authorised to act for the clinic and provide accurate clinic, contact and billing information.
• Protect account access and tell us promptly about suspected unauthorised use.
• Provide the information and permissions needed for configuration and review clinic-facing content and AI responses where appropriate.
• Obtain the permissions needed for patient messaging, appointments and any personal data supplied to the service.
• Use the service lawfully and comply with the applicable rules of WhatsApp, Meta, Google and other connected platforms. Do not request fake reviews, misleading clinical claims, spam or unlawful content.

• The published plan is INR 4999 total per month, with no extra-branch charge. There is no setup fee.
• For new self-serve accounts, the first paid month starts after successful Razorpay payment during signup. The invoice or payment request identifies the period, items and amount payable.
• Subscription renewal requires payment for the next period. There is no automatic debit or renewal mandate under the currently advertised offer.
• The merchant is not GST registered and does not charge GST. The total monthly subscription is INR 4999. We will not add an undisclosed charge after you authorise the payment.
• Payment methods are those displayed at checkout. Confirmation is provided after payment status has been verified.

If a renewal payment is not completed, the next paid service period does not start automatically. Contact us about a failed or unclear payment before retrying if your account has already been debited. Any price change applies to a future renewal or a separately agreed order, after notice.

Payments are for MedSlots software subscriptions: ₹4,999 total per month, with no extra-branch charge. No GST is charged because the merchant is not GST registered. The subscription includes AI reception, WhatsApp enquiry handling, appointment booking, follow-ups and clinic visibility tools, delivered online.

Available payment methods are shown at checkout.

MedSlots is delivered online. Account access is activated after your email and successful payment are verified. Connecting WhatsApp, Google and other services requires the necessary clinic details, permissions and external verification. We aim to help complete those connections within 24 hours after their requirements are complete; external verification can take longer. See the Shipping and Service Delivery Policy for the process, service area and help with a delay.

You can cancel at any time by contacting hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7), or through the chat used to manage MedSlots. Include the clinic name and account email. Access continues until the end of the period already paid for unless you ask to end access earlier. There is no cancellation notice period or automatic renewal under the published monthly offer.

Cancellation alone does not entitle you to a refund of an activated subscription. The exceptions for duplicate, erroneous or undelivered-service charges remain available.

The Refund and Cancellation Policy forms part of these Terms. MedSlots is digital software, so physical returns or exchanges do not apply. Approved eligible refunds are initiated within 5 working days of approval and returned through the original payment gateway to the original payment method, subject to applicable law.

Our Privacy Policy describes website, account and merchant information. The app privacy notice (opens in a new tab) describes patient-data processing and its limitations. For patient data processed on a clinic’s instructions, the clinic controls the purpose and permissions and MedSlots acts as its service provider.

You can request an export or deletion through hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7). We verify authority and apply any required legal retention or safeguards before acting. Ending a subscription does not automatically delete transaction, dispute or other records that must be retained.

WhatsApp, Meta, Google, AI providers, hosting and payment services operate under their own terms and may experience outages, restrictions or changes. We cannot promise uninterrupted operation of those services. Tell us about a service problem so we can investigate, and use the refund procedure where paid services were not delivered.

A subscription gives access to MedSlots; it does not transfer ownership of the software, AI system or branding. Clinic-specific material you provide remains yours. You authorise us to process that material only as needed to provide and support the requested service, subject to the privacy notices and your instructions.

We may restrict account access where needed to address unlawful use, unauthorised access, a security risk, non-payment for a new period or a requirement from a platform provider or authority. We will explain the reason where doing so is lawful and appropriate. Charges for undelivered services are handled under the refund policy and applicable law.

Nothing in these Terms excludes a right, refund, remedy or responsibility that cannot lawfully be excluded. The clinic remains responsible for clinical decisions and the use of its own patient information. AI output should be reviewed whenever accuracy or clinical safety matters.

MD IMRAN ALI, individual merchant and complaints contact. Operating address: Imampur, Near Shahjangi Hat, Post Habibpur, Imampur, Bhagalpur, Bihar - 813113, India.

Email letexmediagroup@gmail.com or call +91 9279960152. Include your account details and a description of the issue, without payment passwords or sensitive card details.

We acknowledge complaints within 48 hours and resolve them within 30 days of receipt. We will communicate the outcome and any refund reference in writing. This process does not restrict your statutory remedies.

These Terms are governed by the laws of India. Please first contact the merchant to seek a resolution. Unresolved disputes may be brought before a court or authority having jurisdiction under applicable law; mandatory consumer and other statutory rights remain unaffected.

The current version is published here with its date. These Terms apply when accepted for a new subscription or order. They do not silently replace an existing clinic's signed agreement or remove accrued rights. Material changes to existing agreements follow their notice and acceptance requirements; where a 14-day notice is required, that notice must be given before the change takes effect.

MD IMRAN ALI — individual merchant for MedSlots
Operating address: Imampur, Near Shahjangi Hat, Post Habibpur, Imampur, Bhagalpur, Bihar - 813113, India

Merchant email: letexmediagroup@gmail.com
Merchant phone: +91 9279960152
Product support: hello@medslots.com or +91 91615 66676 (call or WhatsApp, 24×7)