Terms of service

These terms govern Medslots’ managed marketing & patient-acquisition service for an Indian healthcare clinic (“Clinic”, “you”), including click-to-WhatsApp ad management, AI-driven patient enquiry handling, and booking automation. The service is delivered through a SaaS platform we operate. The platform is bundled with the service and is not licensed separately.

Under the DPDPA 2023, the Clinic is the APP entity for its patients; Medslots acts on the Clinic’s behalf under a written Data Processing Agreement, which is incorporated by reference.

The Platform is a marketing-and-booking system. The bot answers FAQ-style questions (pricing, hours, location, parking, what to bring), captures booking preferences, and hands a qualified lead to the Clinic. The Platform does not provide medical advice, will never ask a patient about their medical history, conditions, symptoms, treatments, or diagnostics, and will never interpret or respond substantively to any clinical content the patient volunteers.

You agree that the Platform is not a clinical decision support system, a triage tool, a regulated medical device, or a substitute for an NMC-registered practitioner’s judgement. The Clinic is solely responsible for clinical care, including any escalation that a flagged voluntary disclosure may warrant.

The Platform’s outbound copy (auto-replies, follow- ups, review requests, paid-ad scripts) is designed to comply with s133 of the Health Practitioner Regulation National Law and the NMC §6.1 for Advertising a Regulated Health Service, the Therapeutic Goods Act 1989 and the ASCI Code 2024 (No.3) 2021, and where the Clinic offers cosmetic procedures, the NMC clinical-claims rules (Dec 2023). Compliance automation includes restricted-phrase scanning, no comparative claims, no outcome guarantees, no Schedule H (prescription) or Schedule X (controlled) drug brand names in consumer-facing copy, no testimonials about cosmetic procedures, and no patient identification in any reply.

You are responsible for the content of any human-typed message sent through the Platform and for maintaining current NMC registration for every practitioner whose services you advertise. Where the Clinic offers cosmetic surgery, you confirm the principal practitioner holds the relevant NMC endorsement for the cosmetic surgery title.

Patient personal information is the Clinic’s data and the Clinic’s responsibility under the Privacy Act 1988 (Cth). We process this data only to deliver the contracted functions, on the Clinic’s instructions, and under the safeguards in our Privacy Policy and Data Processing Agreement. We never sell, share, or repurpose patient data.

Storage region: AWS Mumbai (ap-south-1). AI inference: OpenAI API (United States) under OpenAI’s zero-training API terms (no model fine-tuning on customer data; 30-day abuse-monitoring window unless Zero-Data- Retention is approved). Platform operator: Letex Media Co., Indian-registered; staff in India have read access for support — disclosed under DPDPA s16 in the Privacy Policy.

You agree not to use the Platform to send unsolicited messages, to message patients during quiet hours (9pm–8am local), to bulk-message anyone who has not opted in, or to send any content that violates Meta’s Business Messaging Policies, the TRAI DLT (Cth), the Do Not Call Register Act 2006 (Cth), or NMC advertising rules. Every commercial electronic message includes accurate sender information and a functional unsubscribe.

Fees are billed monthly in Indian dollars (INR) per the rate sheet on your order form. GST is charged at 10% where applicable. Either party may terminate on 30 days’ written notice.

For cosmetic procedures bookable through the Platform, the Clinic acknowledges the NMC cooling-off requirements under the NMC clinical-claims rules (Dec 2023): a 7-day cooling-off period for non-surgical cosmetic procedures, and longer for surgical procedures. Deposit-refund flows configured on the Platform respect those rules.

On termination we export your data in JSON + CSV within 14 days, then delete it from production systems within 30 days, retaining only audit logs as required by IT Rules 2011 SPDI reasonable-steps and applicable state health-records retention legislation (e.g. the Karnataka HRIP Act 2002 and equivalent state provisions).

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Indian Consumer Law that cannot be excluded, restricted or modified by agreement.

We do not engage in misleading or deceptive conduct (s18 ACL) or unconscionable conduct (s21 ACL). We commit to providing the service with due care and skill, fit for any disclosed purpose, and within a reasonable time (consumer guarantees, ss60-62 ACL where applicable).

Unfair contract terms (Part 2-3 ACL): We have reviewed these terms for unfairness and have removed terms that would create a significant imbalance, are not reasonably necessary to protect our legitimate interests, or would cause detriment if relied on. If a court finds a term unfair under s24 ACL, that term is void and the rest of the contract continues to operate.

Subject to the Consumer Protection Act 2019 and any other law that cannot be excluded, our aggregate liability for any claim is capped at the fees paid by the Clinic in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages, except where the ACL or another non-excludable law provides otherwise.

These terms are governed by the laws of New South Wales and the Commonwealth of India. Any dispute first goes to good-faith negotiation; unresolved disputes may be referred to mediation through the Resolution Institute or arbitration under the Commercial Arbitration Act 2010 (Karnataka), seated in Bengaluru, conducted in English by a sole arbitrator. The courts of New South Wales have exclusive jurisdiction for any non-arbitrable matter.

We may update these terms with 14 days’ notice via dashboard banner + email. Continued use after the notice period is acceptance of the new version. For any change that would be a unilateral variation of a standard form contract under Part 2-3 ACL, we will seek your renewed acceptance rather than rely on continued use.