Built for how fertility clinics actually run
Package price questions on WhatsApp, cashless queries before the first visit, honest reviews, and a Google profile that stays current, without extra staff.
The jobs that decide whether a patient books
Package price questions for IVF, ICSI and add-ons
Patients often compare per-cycle package pricing across several clinics on WhatsApp before choosing one, and ask what a quoted price actually includes, such as medication, ICSI or embryo freezing, before deciding where to visit.
Cashless and insurance questions before the first visit
Many patients ask on WhatsApp whether their insurer covers a cycle and whether the clinic can process a cashless claim, wanting an answer before they book a first consultation rather than after.
Enquiries lost while patients compare clinics
A patient weighing several clinics at once messages more than one on WhatsApp, or calls during a busy hour, and moves on to whichever clinic replies first if nobody answers the same day.
Success-rate questions under strict advertising rules
Patients frequently ask about a clinic's success rate on WhatsApp or Google, but advertising for fertility clinics in India is unusually restricted, so a front-desk reply needs care rather than a number pulled from memory.
What changes at your clinic
Package price questions for IVF, ICSI and add-ons
The WhatsApp AI is trained on the clinic's own pricing and services, so it answers what a quoted package includes and excludes right away and moves the conversation toward booking a consultation instead of a callback later.
Cashless and insurance questions before the first visit
The WhatsApp AI answers with whatever the clinic has confirmed about accepted insurers or cashless partners, and the doctor or staff can take over any conversation that needs an answer it doesn't have, so nothing incorrect goes out under the clinic's name.
Enquiries lost while patients compare clinics
If a call is missed, the AI can take over the conversation and continue it on WhatsApp instead of the enquiry going cold, and it tells new leads apart from existing patients so the follow-up fits either case.
Success-rate questions under strict advertising rules
Medslots does not fabricate success rates, ratings or testimonials, and the doctor or staff can take over any AI conversation at any time, which keeps what goes out about outcomes within what the clinic can actually stand behind.
Reading for fertility clinic owners
What India's advertising, privacy and consultation rules mean for a fertility clinic.
- Reviews and rules
What can an IVF clinic say in its ads, website and social posts in India?
Yes, but narrowly. India's ART Act 2021 and PCPNDT Act ban advertising sex selection at any fertility clinic, with prison terms up to ten years. NMC's 2002 code bans soliciting patients, and ASCI requires every claim, including a success rate, to be provable. Announcing your clinic, services and fees is allowed. This is general information, not legal advice.
9 min read · Updated
- Reviews and rules
Should a doctor show their registration number on their website in India?
Yes, in the places the NMC names. Regulation 1.4.1 makes it mandatory to display your registration number in your clinic and on every prescription, certificate and money receipt. Regulation 7.13 covers your signboard. The 2002 code predates websites, but showing the same number and qualifications there too keeps your listings consistent, which patients and AI tools both check.
7 min read · Updated
- Reviews and rules
Do I have to display my clinic's fees in India?
Yes. NMC regulation 3.7.1 requires every doctor to display fees on the board of their chamber or the hospitals they visit, wherever they practise. Separately, the Clinical Establishments Rules 2012 require a rate list at a conspicuous place, but only in the states and union territories that adopted that law. This is general information, not legal advice.
7 min read · Updated
- Reviews and rules
How do I keep patient data private on WhatsApp at my clinic?
Keep patient data private on WhatsApp by getting clear consent before messaging, sending reports and photos only to a confirmed number, and turning on end-to-end encrypted chat backup, which WhatsApp does not enable by default. The DPDP Act 2023 and Rules 2025 also require a plain notice, security safeguards, and prompt breach reporting. General information, not legal advice.
8 min read · Updated
- Reviews and rules
Can a doctor consult a patient on WhatsApp in India?
Yes. India's Telemedicine Practice Guidelines, 2020 let a registered doctor consult a patient by video, audio or text, including WhatsApp, once the doctor confirms who the patient is, records consent, and follows the guidelines' limits on what may be prescribed by chat. A clinic's own WhatsApp chat about fees or booking is not a teleconsultation at all.
9 min read · Updated
- Guide
Missed calls at your clinic: how to count them and follow up on WhatsApp
Most clinics don't know how many calls they miss, because a missed call leaves nothing behind except a number in the call log. Count them for seven days with the sheet below. Then make sure every missed caller hears back from the clinic the same day, on WhatsApp or by phone, before they book elsewhere.
15 min read · Updated
Questions fertility clinics ask
Where an answer rests on a rule, the source is linked under it.
Can an IVF clinic advertise its services and fees on Google or WhatsApp?
Yes. The National Medical Commission's Code of Medical Ethics Regulations, 2002 treats soliciting patients and self-promoting advertising as unethical (regulation 6.1.1), while allowing formal announcements, such as starting a practice, and a public declaration of charges. This applies to fertility specialists the same as any other doctor. A Google Business Profile or WhatsApp reply that factually states services and fees is the safer way to stay within that. This is general information, not legal advice.
Source: National Medical Commission: Code of Medical Ethics Regulations, 2002
Is it legal to advertise for a baby of a chosen sex at a fertility clinic?
No. Section 32 of the Assisted Reproductive Technology (Regulation) Act, 2021 bans any advertisement, in any medium including the internet, for sex-selective ART services, with imprisonment of 5 to 10 years or a fine of 10 lakh to 25 lakh rupees, or both. The older Pre-Conception and Pre-Natal Diagnostic Techniques Act, 1994 separately bans advertising sex-selection facilities, and both laws apply to a fertility clinic at the same time.
Source: India Code: The Assisted Reproductive Technology (Regulation) Act, 2021
Can a fertility clinic publish its IVF success rate on its website or Google profile?
Not as an unproven headline number. The ASCI Code requires advertising claims about objective facts to be capable of substantiation. A success-rate figure needs data the clinic can produce to back it up before it goes on a website, Google profile or WhatsApp reply.
Source: ASCI: The ASCI Code
Does India require a fertility clinic to tell patients there's no guarantee of a pregnancy?
Yes, in writing. The Assisted Reproductive Technology (Regulation) Rules, 2022 set out a consent form every ART patient signs, stating there is no certainty that a pregnancy will result even when good-quality embryos are transferred. Ad copy or a website line that reads more certain than that only draws attention to the gap once a patient notices it.
Source: Ministry of Health and Family Welfare: Assisted Reproductive Technology (Regulation) Rules, 2022
Can a patient's fertility questions be answered over WhatsApp?
A factual reply about fees, procedures on offer, or booking a consultation is not a teleconsultation and isn't restricted the way a clinical opinion is. Once a question needs the doctor's judgment, such as which protocol suits a patient, the Telemedicine Practice Guidelines, 2020 expect the doctor to confirm who the patient is and to have the patient's consent, which is implied when the patient starts the consultation. With Medslots, the doctor or staff can take over any AI conversation at any time when a question needs the doctor.
Source: National Medical Commission: Telemedicine Practice Guidelines, 2020 (FAQ, 6 Apr 2020)
How should a fertility clinic handle reports and photos patients send on WhatsApp?
Treat them as personal data under the Digital Personal Data Protection Act, 2023. The DPDP Rules, 2025, notified on 14 November 2025, give organisations an eighteen-month phased period to comply and require a clear consent notice explaining why data is collected. Sensible practice in the meantime: send reports only to a number confirmed as the patient's, and limit access to staff involved in that patient's care. This is general information, not legal advice.
Source: Press Information Bureau: Digital Personal Data Protection Rules, 2025, Notified (backgrounder)
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