Built for how a paediatric clinic actually runs
Fever messages at midnight, vaccination schedule questions, timing and fee enquiries, and a Google profile that stays current, handled without extra staff.
The jobs that decide whether a parent books
Fever and symptom messages at odd hours
A child can't describe what's wrong on their own, so a worried parent messages the clinic at any hour, often about a fever. The message needs a fast, safe reply that never guesses at a diagnosis, and a clear route to the doctor or an emergency line when it matters.
Vaccination schedule questions
Parents ask which vaccine is due next, or whether a dose was missed. Confusion is common because more than one legitimate immunisation schedule runs in India, so a reply has to say which one the clinic follows and leave a specific child's dates to the doctor.
OPD timings and fee enquiries
Timings and the consultation fee are the questions every clinic gets, and parents often check a few clinics before choosing. A quick, direct answer plus a booking option decides whether that enquiry turns into a visit.
Missed calls that go to the next clinic
A parent who calls a busy or closed paediatric clinic rarely waits and calls back. If nobody answers, they usually just call the next clinic, and the front desk never even learns the enquiry existed.
What changes at your clinic
Fever and symptom messages at odd hours
The WhatsApp AI answers timings and fee questions within seconds, at any hour. The doctor or staff can take over any conversation at any time, so a worried parent's message about symptoms can be handled by a person directly.
Vaccination schedule questions
The WhatsApp AI is trained on the clinic's own details, so it can name the schedule the clinic follows and offer a booking, while leaving a specific child's exact dates for the doctor to confirm at the visit.
OPD timings and fee enquiries
The WhatsApp AI answers OPD timings and the consultation fee directly and books the slot in the same conversation, so a parent comparing a few clinics doesn't wait on a callback.
Missed calls that go to the next clinic
If a call to the clinic goes unanswered, the AI can take over and continue the conversation instead of losing the lead, including following up with the parent on WhatsApp afterwards.
Reading for paediatric clinic owners
Practical guides on WhatsApp replies, missed calls, privacy and the rules, written for clinics in India.
- Growing the practice
What should a pediatric clinic say to parents on WhatsApp?
Parents message pediatric clinics on WhatsApp at all hours about fever, vaccines, timings and fees. Answer timings and fees directly. Never assess a symptom on chat: clinical questions go to the doctor, emergencies to 112 or the nearest emergency department. For vaccines, name the schedule you follow and let the doctor confirm exact dates.
8 min read · Updated
- Missed calls
How should a clinic handle patient enquiries after hours?
Most after-hours messages can wait for morning: fees, timings, bookings, a symptom that has been there for days. A few need a clear urgent-care line right now, such as call the clinic or 112, never a diagnosis in chat. Sort every message that way, then hand anything unresolved to staff first thing.
7 min read · Updated
- Guide
Missed calls at your clinic: how to count them and follow up on WhatsApp
Most clinics don't know how many calls they miss, because a missed call leaves nothing behind except a number in the call log. Count them for seven days with the sheet below. Then make sure every missed caller hears back from the clinic the same day, on WhatsApp or by phone, before they book elsewhere.
15 min read · Updated
- Reviews and rules
How do I keep patient data private on WhatsApp at my clinic?
Keep patient data private on WhatsApp by getting clear consent before messaging, sending reports and photos only to a confirmed number, and turning on end-to-end encrypted chat backup, which WhatsApp does not enable by default. The DPDP Act 2023 and Rules 2025 also require a plain notice, security safeguards, and prompt breach reporting. General information, not legal advice.
8 min read · Updated
- Missed calls
Why do patients miss appointments, and how do you reduce no-shows?
Patients mostly miss appointments because they forgot or something came up, not because of distance, and the risk rises sharply the longer the gap between booking and the visit. Clinics cut no-shows most by booking sooner where they can, sending one specific reminder close to the date, and making rescheduling as easy as replying to a WhatsApp message.
13 min read · Updated
- Guide
How does a clinic in India get more patients, stage by stage and within the rules?
An Indian clinic gets more patients mainly by keeping the ones it already reaches: answering enquiries fast, following up missed calls, keeping its Google Business Profile accurate, asking every patient for a review the same way, and reminding patients who are due to come back. This guide walks the patient journey stage by stage, within NMC and Google's rules.
15 min read · Updated
- Reviews and rules
Should a doctor show their registration number on their website in India?
Yes, in the places the NMC names. Regulation 1.4.1 makes it mandatory to display your registration number in your clinic and on every prescription, certificate and money receipt. Regulation 7.13 covers your signboard. The 2002 code predates websites, but showing the same number and qualifications there too keeps your listings consistent, which patients and AI tools both check.
7 min read · Updated
Questions paediatric clinics ask
Where an answer rests on a rule, the source is linked under it.
Can a paediatric clinic's WhatsApp reply say how serious a child's fever is?
No. India's Telemedicine Practice Guidelines expect a registered doctor to gather enough relevant information to exercise proper clinical judgement, and not to proceed when a physical examination is critical. A front-desk or AI reply on WhatsApp is not that, so the safer answer points to a consultation or an emergency line, not a verdict on how serious it is. Not medical advice.
Source: Ministry of Health and Family Welfare: Telemedicine Practice Guidelines (25 Mar 2020)
Which vaccination schedule should we quote to a parent, the government one or the private one?
Whichever the clinic actually follows, said plainly. India runs two legitimate immunisation schedules side by side, the government's free Universal Immunization Programme and the schedule private clinics use, and the two genuinely differ in which vaccines and timing they cover. Either is a fine basis for a clinic's own schedule; a WhatsApp reply should name the one it follows and leave a specific child's exact dates to the doctor.
Source: National Health Mission: Universal Immunization Programme (UIP)
Should we confirm we're talking to a parent before discussing a child's health on WhatsApp?
It's worth checking. India's Telemedicine Practice Guidelines allow a teleconsultation with a minor only if the minor is consulting along with an adult whose identity is confirmed. A WhatsApp chat about timings or fees is not a teleconsultation, so the rule doesn't apply directly, but the same principle is a sound one to borrow: for anything beyond timings and fees, confirm a parent or guardian is actually on the chat before going further.
Source: Ministry of Health and Family Welfare: Telemedicine Practice Guidelines (25 Mar 2020)
Does a child's WhatsApp chat need a parent's consent under India's data law?
Not always for the care itself. Section 9 of the Digital Personal Data Protection Act, 2023 generally requires verifiable consent from a parent or guardian before a child's personal data is processed, but the DPDP Rules, 2025, notified on 14 November 2025, say this consent is not needed where the processing relates to essential services such as healthcare. Anything beyond care, such as promotional messages, deserves more caution. Not legal advice.
What should happen if a parent messages about a fever at midnight?
The reply should not judge how serious it is. It should point to a working emergency line: the clinic's own after-hours number if it has one, or India's 112 emergency number if it can't wait until morning. India's 112 is a single number for all kinds of emergencies. A WhatsApp reply's job at that moment is to route the message correctly.
Source: Ministry of Home Affairs: Emergency Response Support System (ERSS-112)
What if a parent asks on WhatsApp for a medicine or home remedy for their child?
Suggesting a medicine or remedy for a specific child is a clinical decision for the doctor, not a front-desk reply, so it belongs in a consultation, or with the clinic's emergency line if it is urgent. With Medslots, the doctor or staff can take over any AI conversation at any time to handle it directly. Not medical advice.
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