Built for how eye clinics actually run
Cataract and lens cost questions on WhatsApp, symptom messages sorted before they wait in a queue, honest reviews, and a Google profile that stays current.
The jobs that decide whether a patient books
Cataract and lens cost comparisons
Cataract surgery is a bigger decision than most dental or skin treatments, so patients often message several clinics on WhatsApp about cost and lens type before choosing. The clinic that replies fastest with a clear range usually gets the booking.
Messages that read routine but are not
A message about new floaters, flashes of light or sudden blurred vision can look like any other WhatsApp question, but the doctor may want to see some of these quickly, so they should not sit in a routine queue.
Insurance and cashless questions
Patients planning cataract surgery often ask whether their health insurance covers it, whether the clinic is in their insurer's network, and what paperwork cashless approval needs, before they decide where to book.
Reviews and the clinic's Google profile
Patients often compare nearby eye clinics and optical centres on Google reviews and how current the profile looks, including timings and services offered. Doctors advertising these also have to stay within set limits.
What changes at your clinic
Cataract and lens cost comparisons
The WhatsApp AI is trained on the clinic's own pricing, so it answers a cataract or lens cost question in about 5 seconds, 24x7, with a clear range, and moves straight to booking a consultation instead of leaving the patient waiting.
Messages that read routine but are not
The doctor or staff can take over any AI conversation at any time, so a message that needs urgent attention doesn't have to wait behind routine questions in the same chat queue.
Insurance and cashless questions
The WhatsApp AI answers general questions about the clinic's own process and documents instantly, and the doctor or staff can step into the same chat any time a patient needs specifics on their own policy or cashless approval.
Reviews and the clinic's Google profile
Medslots asks patients who visited to share their experience, with no incentives, and keeps the clinic's Google Business Profile content, services and posts current automatically, without staff having to remember.
Reading for eye clinic owners
Guides on WhatsApp enquiries, patient privacy and the rules, written for eye clinics and optical centres in India.
- Growing the practice
What should an eye clinic or optical centre say on WhatsApp?
Start by sorting: sudden vision loss, a burst of new floaters or flashes, a curtain over the vision or an eye injury go straight to your emergency line, not the chat queue. Everything else, cataract surgery cost, lens choices, spectacle power checks and timings, gets a plain reply with a price range and an offer to book.
8 min read · Updated
- Reviews and rules
Can a doctor consult a patient on WhatsApp in India?
Yes. India's Telemedicine Practice Guidelines, 2020 let a registered doctor consult a patient by video, audio or text, including WhatsApp, once the doctor confirms who the patient is, records consent, and follows the guidelines' limits on what may be prescribed by chat. A clinic's own WhatsApp chat about fees or booking is not a teleconsultation at all.
9 min read · Updated
- Reviews and rules
How do I keep patient data private on WhatsApp at my clinic?
Keep patient data private on WhatsApp by getting clear consent before messaging, sending reports and photos only to a confirmed number, and turning on end-to-end encrypted chat backup, which WhatsApp does not enable by default. The DPDP Act 2023 and Rules 2025 also require a plain notice, security safeguards, and prompt breach reporting. General information, not legal advice.
8 min read · Updated
- AI receptionist
What can AI actually do for a clinic, and what must a doctor still do?
AI tools can safely answer fee and timing questions, book appointments, follow up missed calls, keep your Google listing current and draft replies for you to send. Under India's Telemedicine Practice Guidelines, only a doctor may diagnose, prescribe or handle an emergency. AI can assist; it cannot replace the doctor's judgment.
8 min read · Updated
- Guide
Missed calls at your clinic: how to count them and follow up on WhatsApp
Most clinics don't know how many calls they miss, because a missed call leaves nothing behind except a number in the call log. Count them for seven days with the sheet below. Then make sure every missed caller hears back from the clinic the same day, on WhatsApp or by phone, before they book elsewhere.
15 min read · Updated
Questions eye clinics ask
Where an answer rests on a rule, the source is linked under it.
Can an eye clinic advertise cataract surgery and prices on Google or WhatsApp in India?
Within limits. The Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002 treat soliciting patients as unethical and bar a doctor from advertising that draws attention to their skill, qualifications or achievements, while allowing formal announcements and a public declaration of charges (regulation 6.1.1). Keep Google Business Profile posts and WhatsApp broadcasts factual: services, timings and fees. Not legal advice.
Source: Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
Is cataract surgery available free or at low cost in India?
Yes. Under the National Programme for Control of Blindness, cataract operations are done free of cost in government hospitals and in participating NGO and private hospitals, as Tamil Nadu's National Health Mission describes it. Details vary by state and hospital, so it is fair to mention this to a patient who is price-shopping, alongside the clinic's own charges.
Source: National Health Mission, Tamil Nadu: National Programme for Prevention and Control of Blindness
Can a WhatsApp reply say what a symptom like sudden floaters or blurred vision means?
No. India's Telemedicine Practice Guidelines expect a registered doctor to gather enough relevant information to exercise proper clinical judgement, and not to proceed when a physical examination is critical. A front-desk or AI reply on WhatsApp is not that, so its job with a symptom message is to get it to the doctor or staff quickly and share how to reach the clinic, not to explain what it might be. Not medical advice.
Source: Telemedicine Practice Guidelines, 2020 (Board of Governors, Ministry of Health and Family Welfare)
Can an eye clinic promise a result, like perfect vision after surgery, in an ad or a review reply?
No. The ASCI Code requires that a claim be capable of being substantiated, and a vision outcome depends on the individual patient's eye, which cannot be guaranteed in advance. Describe what the surgery or lens is designed to do, and leave the specific outcome for the doctor to discuss with the patient at consultation.
Source: ASCI Code for Self-Regulation of Advertising Content in India
Is a photo of a patient's eye sent on WhatsApp treated as private information?
Yes. A photo of a patient's eye is personal data about that patient under India's Digital Personal Data Protection Act, 2023, the same as any other message that identifies a patient and their condition. It should be handled the way the clinic handles other patient records.
Can Medslots confirm insurance or cashless approval for cataract surgery?
No. That confirmation is between the patient, the clinic's own billing process and the insurer. The WhatsApp AI can answer general questions about what the clinic needs and point the patient to book a consultation, and the doctor or staff can take over the same chat any time a patient needs specifics on their policy.
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