How do I add my clinic on Google Maps?

What do you need before you start?

You need the clinic's own Google account and six details that match what patients see on the street. Google's guidelines for representing your business (opens in a new tab) check each of these, so get them right before you open the form.

Should the listing be in the clinic's name or the doctor's?

Start with the clinic's name. Google treats doctors as individual practitioners, who can have their own profile if they can be reached at that address during stated hours.

For the full comparison, read our guide to Google Business Profile for doctors and clinics.

How do you add a new clinic, step by step?

Open business.google.com/add, select Add your business to Google and follow the on-screen instructions. The form collects the details below, then asks you to verify. Google's add or claim help page (opens in a new tab) lists these same steps.

1. 1

   Step 1: Open business.google.com/add

   Sign in with the clinic's own Google account. Then select Add your business to Google.
2. 2

   Step 2: Enter the clinic's real name

   Type the name exactly as it is on your signboard and prescription pad. No "best", no area name, no list of treatments.
3. 3

   Step 3: Choose one main category

   Pick the most specific category that completes "This clinic is a...". Google asks for as few categories as possible, and never categories used as keywords.
4. 4

   Step 4: Add the address and place the pin

   Enter the full address, then check the pin sits on your building. Show the address only if patients are seen there during your stated hours.
5. 5

   Step 5: Add phone, website and hours

   Use a number the clinic answers. If you see patients only by appointment, note that Google's guidelines list businesses that operate only by appointment among those that shouldn't show hours.
6. 6

   Step 6: Verify the listing

   Pick one of the options Google shows you. Until you verify, you can't manage how the clinic shows on Google.

The phone drawings are illustrations, not real Google screens. Follow what you see on your own phone.

What if your clinic is already on Google Maps?

Claim the existing listing instead of making a new one. Google allows only one profile per business, and a profile marked as a duplicate does not show on Search or Maps. First search Google Maps for the clinic's name and city, then follow the path that matches what you find.

• On a computer: open Google Maps, search the clinic's name and city, then select Claim this business and Manage now.
• In the Google Maps app: search the clinic, open it, tap About, then Claim this business and Manage now.
• If you see "Someone else may manage this Business Profile": select Request access and fill in the form. Google emails the current owner, who has 3 days to respond. If there is no reply, you may get the option to claim it yourself, though Google says that option isn't always available.

This often happens when an old receptionist or agency made the listing on their own account. See Google's request ownership help page (opens in a new tab).

What if your clinic has more than one branch?

Add or claim each branch as its own profile. Google's rule that there should be only one profile per business (opens in a new tab) applies branch by branch: every address is treated as its own business, so one profile should not carry several addresses.

Each branch keeps its own name (in the same format), address, phone number, hours, photos and reviews. A patient searching near one branch should find that branch, not a profile whose address is across town.

How does Google verify a clinic?

Google picks the verification options for you, based on business type, public information, region and hours, and you can't change them. Some clinics are asked for more than one. Here is what each option involves, from Google's verification help page (opens in a new tab).

What mistakes do clinics make on Google Maps?

Most problems come from a name, pin or account that does not match the real clinic. Each fix follows Google's published rules.

Once the listing is live, check what patients see. Search the clinic on Maps from a phone that is not signed in, and ask whether AI answers mention it too, with our 5-minute check on ChatGPT and your clinic.

What if Google suspends, disables, or wrongly closes your listing?

Appeal a suspension from inside the Business Profile appeals tool, and reopen a wrongly closed listing from your own dashboard. Neither needs an agency, and neither happens instantly.

If your profile is suspended or disabled

Suspensions usually follow one of the mistakes in the table above: a name with extra words, an address Google can't verify, or a second profile for the same clinic. Google's help page on fixing suspended or disabled profiles (opens in a new tab) sets out the appeal steps.

1. 1

   Step 1: Open the Business Profile appeals tool

   Sign in with the Google account that owns the profile, or switch accounts if needed.
2. 2

   Step 2: Select the suspended profile

   Google shows you the restriction reason and the policy it says the profile broke.
3. 3

   Step 3: Submit the appeal

   Select Submit appeal, then Submit. If Google asks for evidence, you get 60 minutes to upload it before the form closes.
4. 4

   Step 4: Wait for a decision by email

   Google reviews the appeal and emails a decision. It does not promise a date.

Documents Google says can strengthen an appeal include your business registration, a business licence, tax certificates, or a recent utility bill in the clinic's name, such as electricity or water.

If Google marks your clinic "permanently closed" by mistake

This can happen after a renovation, a long holiday closure, or a patient wrongly reporting the clinic shut. Fix it from your own dashboard rather than waiting for Google to notice.

1. Sign in and open your Business Profile.
2. Select Edit profile, then Hours.
3. In Business hours, select Edit, then Open with main hours.
4. Tick the days you are open and set your hours for each.
5. Select Save.

Google's help page (opens in a new tab) makes one exception: if the profile was marked closed because the clinic moved address or changed its name, don't reopen the old profile. Add a new one for the new address or name instead, and ask Google to move the reviews across.

Google Maps pe clinic kaise add karein?

Short mein: business.google.com/add kholiye, sahi details daaliye aur verify kariye. Yahi steps Hinglish aur Hindi mein, staff ko forward karne ke liye.