Built for how hair transplant clinics actually run
Price-per-graft questions on WhatsApp, fast replies before a patient books elsewhere, honest reviews, and a Google profile that stays current, handled without extra staff.
The jobs that decide whether a patient books
Price-per-graft comparisons across several clinics
A hair transplant enquiry is almost always a price question first. Patients message several clinics the same evening asking for a per-graft rate, and published rates vary widely between clinics, so the one that answers with a clear range fastest tends to stay in the running.
Technique questions and who performs the procedure
Patients ask about FUE, DHI or robotic techniques, and often about repair or revision cases from an earlier transplant elsewhere. Many also want to know which doctor operates and their qualification before they book a consultation.
Calls and messages left unanswered overnight
A hair transplant decision usually takes days or weeks, and most patients are comparing more than one clinic in that window. A missed call or a WhatsApp message left unanswered overnight often means the patient has already booked a consultation elsewhere by morning.
What the clinic can and can't claim in its advertising
Result claims, before-and-after photos and success-rate numbers are common in this specialty, but they sit close to rules on soliciting patients and claims that can't be backed up. Getting this wrong draws the kind of attention a clinic doesn't want.
What changes at your clinic
Price-per-graft comparisons across several clinics
The WhatsApp AI is trained on the clinic's own pricing, so it answers a price-per-graft question with a clear range in seconds and moves toward booking a consultation instead of leaving the patient to message the next clinic.
Technique questions and who performs the procedure
The WhatsApp AI answers from the clinic's own listed techniques and can share who performs the procedure and their qualification. Anything needing clinical judgment goes to the doctor, who can take over the chat at any time.
Calls and messages left unanswered overnight
Medslots replies to WhatsApp enquiries within seconds, 24x7, and follows up when a call is missed so the enquiry doesn't just sit unanswered until the clinic opens.
What the clinic can and can't claim in its advertising
Medslots does not fabricate ratings, testimonials or success-rate claims, keeps the clinic's Google Business Profile current, and asks patients who visited to share their experience, with no incentives. The doctor or staff can take over any AI conversation at any time.
Reading for hair transplant clinic owners
Practical guides on enquiries, reply times, reviews and the advertising rules, written for clinics in India.
- Growing the practice
How should a hair transplant clinic handle patient enquiries?
A hair transplant enquiry usually takes days or weeks to become a booking, because patients compare clinics on price per graft before they ever meet a doctor. Answer with a price range and what affects it, never a guaranteed figure, and follow up on a fixed, gentle schedule instead of chasing.
8 min read · Updated
- Missed calls
How fast should a clinic reply to a WhatsApp enquiry or a missed call?
There is no official rule, but patients messaging a clinic at night are usually comparing more than one option, so a same-day reply is the realistic minimum and a reply within the hour is better. WhatsApp does not enforce a time limit on you personally, though it can limit a business that replies too rarely or too poorly.
11 min read · Updated
- Reviews and rules
Should a doctor show their registration number on their website in India?
Yes, in the places the NMC names. Regulation 1.4.1 makes it mandatory to display your registration number in your clinic and on every prescription, certificate and money receipt. Regulation 7.13 covers your signboard. The 2002 code predates websites, but showing the same number and qualifications there too keeps your listings consistent, which patients and AI tools both check.
7 min read · Updated
- Reviews and rules
How do you deal with a fake or abusive Google review at your clinic?
Report it through your Business Profile or the Reviews Management Tool with the closest reason, such as spam or fake engagement. Google checks it against its policy, and if it stays up, you get one appeal. Never offer anything for removal, swap reviews with another clinic, or threaten legal action in a reply.
8 min read · Updated
- Growing the practice
What should a skin clinic say when patients message on WhatsApp?
On a skin or aesthetic clinic's WhatsApp, the trickiest message is a photo with a question: what is this? Thank the patient and offer a consultation, never a guess at the condition, and keep the photo inside that chat. Give prices as a range, and never promise results or share another patient's before-after photos.
8 min read · Updated
- Guide
How does a clinic in India get more patients, stage by stage and within the rules?
An Indian clinic gets more patients mainly by keeping the ones it already reaches: answering enquiries fast, following up missed calls, keeping its Google Business Profile accurate, asking every patient for a review the same way, and reminding patients who are due to come back. This guide walks the patient journey stage by stage, within NMC and Google's rules.
15 min read · Updated
Questions hair transplant clinics ask
Where an answer rests on a rule, the source is linked under it.
How much should I quote when a patient asks the price per graft on WhatsApp?
Give a range tied to a rough graft estimate rather than one number, and say plainly that an exact price needs the doctor to examine the scalp. Published per-graft rates vary a lot between Indian clinics, so a wide range is normal, not a sign something is off with your pricing.
Can I say the procedure has a certain success rate, or call it painless or guaranteed?
We would not. The NMC's 2002 code treats advertising that draws attention to a doctor's own skill or achievements as unethical, under regulation 6.1.1, which also allows a plain public declaration of charges. A success-rate percentage, painless or guaranteed results are hard to square with that rule.
Source: Indian Kanoon: Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
What does the ASCI advertising code expect from a hair transplant clinic's claims?
Any factual claim in an ad needs to be one you can substantiate on request, and no advertisement may exaggerate a result to the point a patient would likely be disappointed. That covers website copy, social posts and paid ads, not just print or TV.
Source: ASCI: The ASCI Code Guidelines
Can I use before-and-after photos to advertise the clinic?
Not without the patient's permission if the photo could identify them, under regulation 7.17 of the NMC's 2002 code. Even with consent, using the photos to draw in patients can still sit close to the same code's rule against soliciting.
Source: Indian Kanoon: Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
Who should perform a hair transplant, according to the NMC?
NMC guidelines on aesthetic surgery, reported on 27 September 2022, say hair transplant should preferably be done by a registered medical practitioner with formal surgical training, such as MCh or DNB plastic surgery, or MD or DNB dermatology with adequate training, and that watching procedures in workshops or on YouTube is not adequate training. A patient comparing clinics can reasonably ask who is operating and their qualification.
Does the Drugs and Magic Remedies Act restrict hair-loss or baldness advertising claims?
Its schedule of named conditions does not currently list baldness or hair loss; it lists conditions such as obesity instead. That doesn't remove the NMC and ASCI limits above, it just means this particular Act isn't the one restricting hair-loss claims, for now.
Source: AdvocateKhoj: Schedule to the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
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