Cosmetic dentistry
Veneers practice doubled qualified consults, halved time-to-book
A cosmetic-dental clinic struggled to qualify Meta leads — too many tyre-kickers, too few who'd actually book the ₹280 consult. The AI bot now does the qualifying conversation before a human ever sees the lead.
Andheri, Mumbai 10 weeks ₹27,000 / mo Meta lead ads + WhatsApp
Before Medslots
- Qualified consults / mo9
- Lead → consult booked6.4 days
- Consult → veneer31%
- Front-desk hrs / wk11
After Medslots
- Qualified consults / mo21
- Lead → consult booked1.1 days
- Consult → veneer44%
- Front-desk hrs / wk3
The challenge
Front desk spent 11 hours a week chasing dental leads via WhatsApp; most never replied or weren't ready. The valuable leads (high-intent, willing to pay ₹10,000–₹25,000 for a smile makeover) were being missed in the noise.
What we did
- Specialty fragment in the AI prompt for cosmetic dentistry — collects budget signal, cosmetic goal, timeline without ever quoting prices in chat.
- Conversation labels (urgent / high-intent / cold) auto-applied based on chat signal, so the front desk only sees the labelled high-intent ones.
- Audio messages transcribed inline so patients sending voice notes about their teeth get the same fast reply.
- Smart-scheduling backfills cancellations from the wait-list within 5 minutes.
Outcome
Front-desk hours dropped from 11 → 3 per week. Veneer-conversion rose because every consult was now pre-qualified. The ₹10,000–₹25,000 procedures justify the entire month's Meta spend in two cases.
“I used to dread Monday morning because of the WhatsApp backlog. Now I look at the inbox, see the labels, and know which three people to phone first.”
Setup takes 90 minutes — no ad-account changes required.